Privacy Policy

Last updated: January 2025

Al-Hayat Hospital (Pvt.) Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our online services, including appointment requests and patient inquiry forms.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and gender — provided when you submit an appointment request or contact form.
• Medical Information: Department and doctor preferences, appointment type, and any message you include in a request. This is handled with the same confidentiality as in-hospital records.
• Usage Data: Browser type, IP address, pages visited, and time spent on our website — collected automatically through standard server logs and analytics tools.
• Cookies: Small files stored on your device to improve your browsing experience and help us understand site traffic patterns.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your appointment requests.
• Respond to your inquiries and provide patient support.
• Improve our website functionality and user experience.
• Send appointment reminders or important service updates (with your consent).
• Maintain internal records for administrative and quality-assurance purposes.

3. How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your personal and medical information. These include encrypted data transmission (HTTPS), restricted access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• With authorized hospital staff directly involved in your care or appointment coordination.
• When required by law, regulation, or a valid legal request.
• With trusted service providers who assist in operating our website, bound by confidentiality agreements.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal and medical record-keeping requirements.
• Opt out of non-essential communications at any time.

6. Cookies & Tracking

Our website uses essential cookies for basic functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain site features.

7. Third-Party Links

Our website may contain links to external sites (e.g., social media). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Al-Hayat Hospital (Pvt.) Limited
• +880 1844-595954
• info@alhayathospital.com